cant see the message in the chat box from client.

so when the message pop’s up in our website we cannot see the entire message of the person who is trying to reach out to us.
even if we reply we can’t also see our message we sent.
it was just a name specifically nothing else. No message content was found

Hi @CKCADMNS ,

Thank you for reaching out to us. Do you get any error message for this? Can you please share a screenshot of what is happening on your end so our team can check on it?