Change ticket contact so the new contact can follow up the ticket, doesn't work


We are getting contact requests sent from forms on different websites and the forms come with the website sender email as the contact of the ticket. This way you can not follow up or interact with the user that submitted the contact.

If I manually change the contact name/email on the ticket to the customer contact email … it doesn’t work … the replies of the tickets do not get notified/sent to the new contact of the ticket.

I dpon’t know if this is a bug or that it can not be done . .would be good to make the change contact feature to work.