I’m currently testing our patient support chat system on our healthcare VR platform development environment before deploying to production, but I’m encountering a persistent status indication problem. The chat widget continues displaying “Therapist Available” even when no clinical staff members are logged in to respond to patient inquiries.
Current Setup:
- Testing environment for https://socialdream.fr/en
- Patient support chat integrated for VR therapy session assistance
- Clinical team uses separate admin dashboard for chat management
Probelm is : I’ve reviewed all the configuration settings in our support system admin panel but cannot get the chat widget to properly display “No Therapists Available” when clinical staff are offline. The status indicator consistently shows green/available regardless of actual therapist availability.
What I’ve already tried:
- Cleared browser cache and session data multiple times
- Tested across different browsers (Chrome, Firefox, Safari)
- Verified admin panel settings for availability status
- Set all staff profiles to “Away” status manually
Could the issue be that I’m viewing the patient portal as a “visitor” while simultaneously being logged into the clinical admin dashboard from the same network connection? Even though I’ve manually set my therapist profile to “Unavailable,” the widget might still be detecting an active admin session.
This is concerning because patients could initiate VR therapy support requests expecting immediate clinical assistance when none is actually available.
Has anyone experienced similar issues with platforms? thanks for any troubleshooting guidance!
