Anyone else having issues where the recipient is not getting your response and is having to reconnect multiple times to a new chat. It has been unusable the last couple of days. Any ideas on how to troubleshoot this?
Hi @AndrewK ,
Thanks for reaching out and for bringing this to our attention. We’re sorry to hear about the trouble you’ve been experiencing.
To help us investigate this further, could you please share more details or a short video showing what’s happening? This will allow our team to identify the cause and work on a solution as quickly as possible.
Looking forward to your response.
Best regards,
tawk.to Support
The issue is that we don’t really know what is happening as we have had the last few chats that the customer on our website does not appear to be getting our responses. As we don’t get feedback from them we don’t know what might be happening. Below is two such conversations, each re-opened the chat multiple times and one mentioned they had problems.
Conversation #1 (multiple sessions - same customer)
Conversation started on Tuesday, November 4 2025, 09:21
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[09:21] Visitor navigated to https://ecologixsystems.com/oil-water-separators?gad_source=1&gad_campaignid=1645465872&gbraid=0AAAAAD_kuDLJzOHgmmcKejZPxhLta_zDo&gclid=EAIaIQobChMIiZT9x_PYkAMVZlR_AB0FzxgEEAAYASAAEgI3E_D_BwE
[09:21] Customer Support (System Message) : 👋 Hi! How can we help with your project?
*I have a question
*Tell me more
[09:21] V1762273291815893 : I have a question
[09:21] Andrew (Ecologix) has joined the conversation.
[09:22] V1762273291815893 : Need to know what model oil water separator handles 300 gpm
[09:22] Andrew (Ecologix) : Hi, Thanks for the enquiry. I can have Tom get in touch with you directly to answer this if you provide me your name and email?
[09:24] Andrew (Ecologix) : He would also need to know if you need above or below ground?
Conversation started on Tuesday, November 4 2025, 09:37
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[09:37] Visitor navigated to https://ecologixsystems.com/oil-water-separators?gad_source=1&gad_campaignid=1645465872&gbraid=0AAAAAD_kuDLJzOHgmmcKejZPxhLta_zDo&gclid=EAIaIQobChMIiZT9x_PYkAMVZlR_AB0FzxgEEAAYASAAEgI3E_D_BwE#max-widget
[09:37] Customer Support (System Message) : 👋 Hi! How can we help with your project?
*I have a question
*Tell me more
[09:37] V1762273291815893 : Need to know what model oil water separator handles 300 gpm
[09:38] Andrew (Ecologix) has joined the conversation.
[09:38] Andrew (Ecologix) : Hi, Sorry I lost you before. You are probably looking at our Below Ground separators for this flow rate. Is that what you had in mind?
[09:41] Andrew (Ecologix) has left the conversation.
[09:49] Customer Support (System Message) : 👋 Hi! How can we help with your project?
*I have a question
*Tell me more
[09:50] V1762273291815893 : ????
[09:50] Oren (Ecologix) has joined the conversation.
[09:50] Oren (Ecologix) : Hi
[09:50] Oren (Ecologix) : I'm getting your oil/water separator information
[09:51] V1762273291815893 : The system keeps restarting so I am just typing to keep our conversation going
[09:53] Oren (Ecologix) has left the conversation.
Conversation #2 (multiple sessions - same customer)
Conversation started on Thursday, November 6 2025, 08:02
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[08:02] Visitor navigated to https://ecologixsystems.com/calculators/mesh-to-micron-conversion
[08:02] Customer Support (System Message) : 👋 Hi! How can we help with your project?
*I have a question
*Tell me more
[08:02] V1762431956146244 : I have a question
[08:02] Andrew (Ecologix) has joined the conversation.
[08:03] Andrew (Ecologix) : Hello, thank you for your interest in our DAF. If you can provide me with your name and email I can get you in contact with the right person here to help you with your project.
[08:03] Andrew (Ecologix) has left the conversation.
Conversation started on Thursday, November 6 2025, 07:35
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[07:35] Visitor navigated to https://ecologixsystems.com/industries/ice-cream
[07:35] Customer Support (System Message) : 👋 Hi! How can we help with your project?
*I have a question
*Tell me more
[07:35] Visitor navigated to https://ecologixsystems.com/solutions/primary-treatment
[07:36] Visitor navigated to https://ecologixsystems.com/clarifier
[07:53] V1762436930621107 : i require a Daf system as a part of our primary treatment
[07:53] Andrew (Ecologix) has joined the conversation.
[07:54] Andrew (Ecologix) has left the conversation.
[07:54] Andrew (Ecologix) has joined the conversation.
[07:55] Andrew (Ecologix) : Hello, thank you for your interest in our DAF. If you can provide me with your name and email I can get you in contact with the right person here to help you with your project.
Thanks! Can you please confirm if this issue happens every time or only occurs occasionally?
Also, could you ask the agent to try accessing it using a different browser or through our Windows app to see if the issue persists?