Chat widget doesn't load on mobile and On desktop after closing welcome message widget icon disappears

Community Discussion Bug Report
1

I installed tawk.to on my WordPress site using the official plugin.

On mobile devices chat widget doesn’t show up and no welcome message is displayed. But I can hear a sound playing after 20 seconds ( I set that in the settings to load welcome message after 20s )

Second, on desktop view welcome message get displayed. But after closing welcome message chat widget disappears. The reason for this is the iframe container div toggles a class to widget-hidden when I close the welcome message. I can see the chat widget when I changed this class to widget-visible from the dev tools. Also The chat widget is not visible until welcome message appears after 20s.

2

Hi there,

Sorry about this. It would be best checked and investigated by our technical team.
Please schedule a call with our team here

We’ll be happy to assist you and help you set the chat widget.

3

Hello!
Did you have a fix on this issue?

4

Yes. I had enabled Hide widget on load in desktop and mobile options. Disabling them fixed the issue.
image

@JethroPaul Thank you for your concerns.

1 Like
5

I also do not see the widget on mobile when using WordPress.

6

Hi Jarlis,

May I ask for your website URL, please?

7

Here you go: rede-ag dot com
Thanks!

8

Hi Jarlis,

Thank you. When I checked, I could see the chat widget on your website using a mobile device. The chat widget will load once your website has fully loaded. Have you tried switching the network connection? How about clearing your browser’s cache?

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ed928a4d-734b-4aef-b97b-6e69bbc0412f1080×2400 295 KB

9

Oooh great! I disabled my VPN, and now I see it on all 6 browsers that I use to test things with on mobile. :slight_smile: thank you!

1 Like