The chat window appears distorted when I send a message and the visitor opens the chat. This only happens if I initiate the chat before the visitor starts the conversation.
And sometimes it opens fine, however it doesn’t let the visitor reply because the bar where you can enter text doesn’t appear
The only way to avoid this right now is by skipping the homepage altogether, by disabling the knowledge base, images, text, etc so it goes straight to pre chat form.
I discovered how to replicate both issues, If you press the widget, the normal window opens, but the text box to reply doesn’t appear. If you press the bubble, the disfigured window opens as you can see here
The new design introduced a lot of errors and bugs, and it sucks that support want to waste time trying to set up a Zoom meeting instead of checking what I posted on the forum, on X, and reported via chat
Hi LEOHDZ,
We want to sincerely apologize for the inconvenience caused by the issue in our recent update. We understand how this may have affected your experience, and we’re actively working on a fix.
Our team has identified the root cause and is pushing an update soon to resolve this. We appreciate your patience and understanding as we work to ensure everything runs smoothly again.
Thank you for your continued support.
Best regards,
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