I wish you would put a small help icon on each part of your site to tell a person what they need to do at that point. All I wanted to do was to set it up so when someone left an offline message i would be notified. I have spent hours trying to figure it out whereas if there were help files (on the page, not in the help which made me have to re - search to find where I was to begin with) i would have been able to handle it without having an hour chat session and another 20minute zoom call with Janice (which whe was very helpful by the way) but i was so distraught by then i was ready to find a compeitior to see if their site was easier. Just saying.
Hi,
Thank you so much for taking the time to share your experience — we truly appreciate your feedback.
We’re sorry to hear that setting up offline notifications was frustrating, and we completely understand how challenging it can be when you’re just trying to get something simple done. Your suggestion about having small help icons directly on the pages is a great one, and we’ll definitely share this with our team as we continue improving the platform.
We’re also glad to hear Janice was helpful during your Zoom call — we’ll make sure she gets your kind mention!
Please know that your input helps us grow, and we’re committed to making the experience smoother and more intuitive for everyone.
Thanks again for reaching out — we hope to serve you better moving forward.