Contact information

Good afternoon.
I am new to this software and really liking it, but i have a confusion… if i visit and start a new chat, is going to request my contact information, email, name, etcetera… Well, im setting up mine and i cant seem to find how to integrate it.

Also, when i start a chat on an incognito window, one a message has been sent, the AI assistant never responds, but the chat just gets transferred.

Hi Alberto,

Thanks for raising your query in the community forum.

This article will guide you on how to set up a pre-chat form:

For the second query, could you please share a screenshot so we can better understand the issue?