When composing an offline ticket, the Contacts Database does not display the complete list of saved contacts.
Hi @ialbers ,
Thanks for reaching out to us. Could you please share a screenshot of what you’re seeing on your end? This will help us better understand the issue and assist our team with the investigation.
Thank you!
Hello JethroPaul ,
When we search for a department contact so that the offline ticket can be assigned and replied to by that department, not all contacts are displayed.
It is not possible to scroll through the list, so we cannot access the remaining contacts.
Sending a screenshot would not be helpful because it would only show the contacts currently visible on the screen, not the ones that are missing.
Could you please send us a direct message of the screenshot showing the email address as it appears in your contact database, along with another screenshot showing that the email address is no longer visible in the compose section? This will help our team investigate the issue more effectively.
We look forward to your response.