When I click “Disable message preview on desktop” and “Disable message preview on mobile”, I can still see the message preview. I don’t want to see the message preview but only need to know if they’re typing or not. We’re an online emotional support platform because seeing the message preview will make users feel uncomfortable and monitor what they’re typing. Can you fix this for me?
Hi @shirleycheung ,
Thanks for reaching out to us. The disable message preview on both desktop and mobile is for the welcome message feature. If you want to see what your client is typing, you may enable this feature.
Let me know if that helps.
OK thanks. I will submit a new feature request about not seeing the user’s message preview, but we want to know if they’re typing or not to confirm if they’re still there.
Hi @shirleycheung,
Thank you for taking the time to share your idea to help improve our product — we truly appreciate your input.
I’ve forwarded your request to the appropriate team for further review. We’ll be sure to keep you updated on any developments or feedback regarding your suggestion.
Kind regards