Encoded characters in referrer links

Community Discussion Bug Report
1

When looking at my list of visitors, if I click the “referrer” link, or the link to the page they are visiting, if there are ampersands in the URL, they are loaded into the browser as encoded (&amp)

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So, the browser cannot load the page because it is not expecting the encoded &amp in the URL, it is just expecting the ampersand.

Firefox 152.0.4

2

Hi dedicatedpresentatio<

Thank you for reporting this.

From what you’ve described, it appears that when you click either the Referrer URL or the Current Page URL from the visitor list, any ampersands (& ) in the URL are being displayed as the HTML-encoded entity (&amp; ). As a result, the browser treats &amp; as part of the URL instead of converting it back to & , causing the page to fail to load correctly.

I was able to understand the issue based on the screenshot and your explanation. To help us investigate further, could you please confirm the following?

  • Does this happen with every visitor or only specific URLs?
  • Have you tested this in another browser (such as Chrome or Edge), and if so, does the same behavior occur there?
  • Could you also provide a sample URL (or the affected portion, if you need to redact sensitive information) where this occurs?

We’ll investigate this further once we have those details.

Regards,

3

Only certain URLS and not for every visitor. Although I am still testing exactly what causes the issue since it is not every time.

Yes, problem also occurs in Edge.

I would love to, but the form software prevents me from putting links in posts and PMs.

4

Hi dedicatedpresentatio,

I believe this would be best discussed on a call.

You can schedule a Zoom meeting with our team here.

Please note that times are in 24-hour format and calls will be held via Zoom.

Talk to you soon.

Regards,