would be very helpful to have access to the knowledge base pages and articles via API.
it will allow you to post your published content in different scenarios. once you publish an article into a Knowledge base, it could be shown in user profile as an announcement. and you can bring via URL user into the Knowledge base.
in this combination, you are using the Knowledge base as a support and also as an announcement source.
Hi @updev, Apollo can already access your tawk.to KB. Simply connect it in the Data Source tab in the AI Assist settings area.
If you’re referring to an external data source, you may be able to integrate it using the Web URL data source by scraping it. The scraped content will include the URLs, so your AI chatbot can reference them in the conversation. You can encourage this by adding a line to your base prompt:
For support queries, please include relevant links to our Knowledge Base from the given information in your response.
It is not saving the knowledge base category under Al settings when I select it on my laptop. It is also grayed out on my iPhone app. Why am I unable to use the knowledge base with Al? It is enabled, but I am unable to save the categories I selected. I am using a laptop. It is greyed out on my iPhone tawk to app, and I am unable to select the categories.
Al is not using my knowledge base articles for any information. How do I fix this?
Hi @Ialexa, thanks for your feedback. That’s odd. Could you please share a screenshot of the KB data source area?
