First of all, I want to say that I genuinely appreciate tawk.to as a product. It’s rare to find a platform that offers so many features for free, continues to evolve. Yes, the editor was a bit outdated, but it was stable, predictable, and it allowed us to work efficiently.
After yesterday’s major update, I’m honestly a bit shocked.
I wonder - is it just me that is experiencing this issues? Maybe I do not have the latest version?
I am experiencing this:
It’s obvious that the team has tried to modernize the editor - some interactions resemble Notion, such as typing / for commands, inserting headlines, etc. The idea is good. However, the execution has left me deeply frustrated.
From my perspective, the update has not introduced any meaningful improvements for the core task of writing, editing and structuring articles. Instead, essential functionality has disappeared—or is now extremely difficult to use.
Here’s what I’m experiencing:
Basic actions are now extremely inefficient
It is no longer possible to select and manipulate multiple blocks of text at once. Removing or moving content has become a painfully manual process. If you have dozens of content blocks, each block has to be individually dragged, deleted, or repositioned.
This transforms simple adjustments into tedious, error-prone tasks.
Copying content from external editors no longer works seamlessly
I’ve now resorted to drafting articles in Notion first - even though formatting doesn’t reliably survive when pasted into the tawk.to editor.
I genuinely ask myself: How did this version get shipped in this state?
As a product manager and designer myself, I am aware that modernizing legacy UX/UI is challenging. But shipping a major editor overhaul without preserving fundamental workflows is not something that should happen at product scale - especially when tawk.to positions itself as having the largest market share in this space.
Even though the platform is free, this should not be the quality standard.
So my question to the product team:
Is this still part of unresolved post-release bugs, or is this really the intended new experience?
If it’s bugs: please fix them as soon as possible.
If it’s intentional: then I honestly urge you to re-evaluate usability and parity with basic functionality of other modern editors.
If you try to replicate Notion - what is good! - then please replicate it properly.
At the moment, it feels like a downgrade on almost every operational level.
Sorry for the frustration in my tone - but I’m genuinely disappointed, and I’m curious whether others are experiencing the same difficulties.
Thanks for reading, and I truly hope this will improve soon.