How can agents reply to repeat queries with images?

Community Support
1

I work on the Knowledge base for our company. I see you can add an image to the knowledge base when you create an article. How can we add the image from the knowledge base to our live chat? It would be helpful if our agents could use these images from the knowledge base in their chat if needed.

2

Hi @AndreaM,

Thanks for your query! Agents can attach images to shortcuts (response templates). You can find more details here: Creating and Managing Shortcuts.

Let me know if you need further assistance!