How can I add a pre-chat form?

Community Support
1

Hello I want to make suggestions for tawk.to

  1. I want like this live chat
    Screenshot_2023-08-10-13-36-17-03_1c337646f29875672b5a61192b9010f9
    Screenshot_2023-08-10-13-36-17-03_1c337646f29875672b5a61192b9010f91080×1732 85 KB
2

Hi Clement,

You can add a pre-chat form to your tawk.to widget in Admin > Channels > Chat Widget > Widget Content.

This article will guide you through the steps: Help Center | tawk.to | Using the Pre-Chat Form

3

I want to do like in the Photo for the devoppers who do like zoho desk?

4

Hi Clement, we don’t quite understand what you’re asking – could you please elaborate?

5

The live chat do like zoho desk.

Look in zoho desk

Screenshot_2023-08-12-16-23-04-61_1c337646f29875672b5a61192b9010f9
Screenshot_2023-08-12-16-23-04-61_1c337646f29875672b5a61192b9010f91080×1825 89.5 KB

When we start the conservation we can share the screenshot and we can transfer to other people.

6

Hi @Cclement00,

You can set up a Pre-chat form with Departments on tawk.to. See here:

Screen Shot 2023-08-15 at 16.01.10
Screen Shot 2023-08-15 at 16.01.103062×2034 342 KB

tawk.to also supports file upload in chat. Visitors can drag files into the widget or click the paperclip button to send attachments.

Screen Shot 2023-08-15 at 16.02.22

Let me know if you have any questions? Happy to help.

Kristaps

7

Thanks for sharing this piece.

10

Your willingness to share your knowledge enriches us all. Thank you!

11

Thanks for providing this solution... It’s a valuable contribution to problem-solving.

12

Is there a way to have the user input their name & email before starting the chat convo?

13

Hi @Flexii,

Yes, as mentioned above, this can also be done by setting a pre-chat form: