How could page information be missing from visitor information?

Community Discussion Bug Report
1

ATNz4pFkVp
ATNz4pFkVp1651×46 8.52 KB

How is this possible? Works for some visitors, and not for others. Visitor is on the page, but no page data or referrer information available?

2

Hi dedicatedpresentatio,

Page information can be missing from visitor information for several reasons:

  1. Direct Chat Links:
    If a visitor starts a chat using a direct chat link (for example, from an email or SMS), there may be no associated page view, so page information won’t appear for that session. More on direct chat links: Help Center | tawk.to | Using the Direct Chat Link

  2. Consent Form:
    If you have the GDPR Consent Form enabled, only visitors who accept the consent will be tracked and displayed. Visitors who do not accept will not have their page information recorded. You can manage this under Administration > Channels > Chat Widget > Consent Form. Details: Help Center | tawk.to | Using the Pre-Chat Form

  3. Single-Page Applications (SPA) or Dynamic Logins:
    On sites using frameworks like React, Vue, or Angular, or with AJAX logins, visitor details may not be available when the widget loads. In these cases, you need to update visitor info using the setAttributes() method after authentication. More info: JavaScript API – tawk.to Developer Portal

  4. Privacy Settings:
    If IP tracking or certain analytics are disabled for privacy reasons, some visitor data (including page info) may not be collected.

  5. Duplicate or Anonymous Visitors:
    If a visitor is identified differently across sessions (e.g., different emails or IDs), or if they remain anonymous, page info may not always be linked to their profile.

These factors can cause page information to appear for some visitors but not others.

3

By this do you mean a tawk.to setting, or a setting within in visitor’s browser?