How do I change the default message prompts in the chat box

When a user vvisits our site, the chat box pops up with a couple of questions prompts - see the screenshot. I cannot find the settings to change these prompts, and am going round in circles! Please direct me to the right place…

Hi @SmartCameras,

Thanks for reaching out to us. You can edit the welcome message under the Administration section. Please ensure that you have Admin access to make these changes.

I’ve attached a screenshot for your reference.