How do I remove the preview chat bubbles above chat widget?

Community Discussion
1

Screenshot_207

I hate how this looks. I don’t want those chat bubbles above the widget.

If I go to Widget Behavior and turn on: “disable message preview on desktop” it makes it so the chat bubbles above the widget go away, but in turn the widget automatically opens when you visit the site with that on. Which is also not ideal.

Any way to remove those chat bubbles above the widget and also not have the widget auto-open when you go to the site?

2

Hi,

Thanks for reaching out to us. At the moment, the welcome message functions in one of two ways:

  • If the “Disable message preview on desktop” feature is enabled, the welcome message will pop up.
  • Otherwise, it will behave like the bubble you mentioned.

Currently, there’s no option to hide the welcome message and only display it once a customer clicks on the chat widget.

3

If I disable the message preview, it makes the chat widget go from being collapsed at the bottom of the page, to automatically opened. I don’t have any issues with it opening when they click on the widget.

I can delete the trigger that automatically messages a user on the page but it leaves the chat window blank.

So currently my options are:

 1. Leave the preview message on and it shows the chat bubbles above the widget while it's collapsed/closed.

 2. I can turn on the "disable message preview on desktop" and it makes the chat bubbles above the widget disappear, but the chat widget automatically opens when someone visits the site.

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 3. I can delete the trigger that makes the system message the user but... if I do that the chat widget is just completely blank. So users may think it doesn't work.
4

Hi,

Thanks for sharing the details. At the moment, those are the only available options since that’s how the welcome message feature behaves. Unfortunately, there isn’t a way to customize it further so it only appears when a visitor clicks on the widget without showing a preview or leaving the window blank.

5

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There’s no way to have a default message here without a triggered message?

6

Hi,

Apologies, but no — a welcome message can only be sent using a trigger. You can check out this article for more details:
Help Center | tawk.to | How to greet visitors with a welcome message using a Trigger