How do I sync regional timing of the Chat transcripts sent to my email inbox?

I’ve noticed that my chat transcripts are sent to my email with a timestamp of GMT +0 even after setting my Timezone to Nairobi +03:00 in the Scheduler and the Property Region to Kenya.

How do I rectify this so that the transcripts are in sync with my region’s timestamp?


Hi omarjuma,

Currently, all system emails will default the timezone to GMT+0.
Its currently not possible to adjust the timezone mentioned in notification emails, but we will take this into consideration for future updates.

Let us know if you have any other questions or feedback.