How do you make your website chat more engaging for visitors?

Community Discussion
1

Hey everyone,
I’ve been using Tawk.to for live chat support on my website, and I’m curious about how others are using it effectively.

Do you have any tips or strategies to make chat interactions more engaging and helpful?
For example:

  • Do you use auto-trigger messages to start conversations?
  • How do you keep your tone friendly but still professional?
  • Have you noticed any particular responses or features that increase customer satisfaction or conversions?

I’d love to learn from your experiences — let’s share some ideas that help us all improve our chat experience! :rocket::speech_balloon:

2

Hi @turab021 ,

Thanks for reaching out to us! You can check out the articles in our Best Practices category for helpful tips and recommendations:
:point_right: Help Center | tawk.to | Best Practices

We hope these resources help you make the most out of tawk.to for your business.