Hi.
I’ve been using Tawk.to for a few years now, and I’m currently introducing it to a new company. I mainly want to use the support feature, but I’d also like to use the KB feature. However, there are a few things about Tawk.to KB that currently is a deal breaker, and since there are limited options for customization of the KB, I need to convince my team why we should use Tawk.to KB.
Now, KB is easy to use. It’s streamlined and overall a great tool. There are room for improvement, though, which is not the topic for this thread. What I want to achieve with this thread is, that I would like to see how others are using Tawk.to KB.
Are you using it? Then I’d like to see, how you are utilizing its current available features, and how you’re pushing it to the limit.
Post a like to your KB page (if public), and I’ll take a look.
Thanks!
Hi @DanielFrank ,
Thank you for sharing your experience, and for considering Tawk.to KB for your new company. It’s great to hear that you’ve found the platform easy to use and streamlined overall.
We understand that customization is an important consideration when selecting a knowledge base solution. While we’re continuously working on expanding our features, it’s always inspiring to see how users like yourself are finding creative ways to make the most of what’s currently available.
Although we don’t maintain a public list of user KBs, I’d be happy to share a few examples from our own Knowledge Base that highlight different use cases and approaches:
We also encourage other community members to share their public KB links and tips here—there’s always something new to learn from each other.
Thanks again for starting this conversation!
Best regards,
