How to disable the "We are here" message

Hi folks,

does someone knows if I can disable this pro active message?
I just want to speech bubble without the “We are here” message…


Hi @LC1,

Welcome to the community, and thanks for your query!

This is what we call an attention grabber on

You can toggle it off in Admin > Channels > Chat Widget > Widget Appearance > Advanced.

Learn more here: Help Center | | Customizing the Attention Grabber

The pop-up message is a Trigger. You can manage your Triggers in Admin > Settings > Triggers.

Learn more here: Help Center | | Creating and managing triggers

Hope this helps! Let me know if you have any questions?

1 Like