Hi folks !
Is it possible to limit the number of chat per agent at the same time ?
Regards,
Amadani
Hi Amadani,
Thanks for your query and welcome to the community!
No, it’s not currently possible to limit the number of chats per agent. tawk.to is an agent-centric live chat platform, meaning that agents can choose how many chats they want to join based on what they feel comfortable handling.
Curious - why are you interested in creating such a limitation?
Cheers,
Kristaps
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