How to limit number of chat per agent

Hi folks !

Is it possible to limit the number of chat per agent at the same time ?

Regards,

Amadani

Hi Amadani,

Thanks for your query and welcome to the community!

No, it’s not currently possible to limit the number of chats per agent. tawk.to is an agent-centric live chat platform, meaning that agents can choose how many chats they want to join based on what they feel comfortable handling.

Curious - why are you interested in creating such a limitation?

Cheers,
Kristaps

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