How to stop widget to display maximized when user visits the website

Community Support
1

maximizied
maximizied922×1449 68.6 KB

Hello, how can I stop the widget from showing up like this? I want to show it minimized. Like this:
minimized

After hours of trying I´m not able to set it up like that. Please help.

2

Hi, FlamingFox,

The welcome message trigger usually prompted the chat widget to automatically pop-up.

So we can check the current settings, may I please have the website URL or the property ID of your chat widget?

Looking forward to your response.

Regards,

3

Hi Janice,
thank you that you want to help. The URL is flamingfox.cz .

Best Regards,
Josef

4

Hi, FlamingFox,

I can’t check it right now as the widget is showing its offline form.

So we can further assist, I suggest scheduling a call with our team.

You may click here to book a call.

Regards,

5

Hi. I turned off the “offline function,” and you can check it out.

6

Hi, FlamingFox,

Thank you for getting back to us.

Kindly remove the existing tawk.to widget code from your website’s backend and replace it with the code copied directly from your Tawk.to dashboard.

The current CSS modifications on the code can be adjusted within the tawk.to dashboard itself, so there’s no need to include custom CSS in the embedded code.

Let me know how it goes.

Regards,