How to stop widget to display maximized when user visits the website

Community Support
1

maximizied
maximizied922×1449 68.6 KB

Hello, how can I stop the widget from showing up like this? I want to show it minimized. Like this:
minimized

After hours of trying I´m not able to set it up like that. Please help.

2

Hi, FlamingFox,

The welcome message trigger usually prompted the chat widget to automatically pop-up.

So we can check the current settings, may I please have the website URL or the property ID of your chat widget?

Looking forward to your response.

Regards,

3

Hi Janice,
thank you that you want to help. The URL is flamingfox.cz .

Best Regards,
Josef

4

Hi, FlamingFox,

I can’t check it right now as the widget is showing its offline form.

So we can further assist, I suggest scheduling a call with our team.

You may click here to book a call.

Regards,

5

Hi. I turned off the “offline function,” and you can check it out.

6

Hi, FlamingFox,

Thank you for getting back to us.

Kindly remove the existing tawk.to widget code from your website’s backend and replace it with the code copied directly from your Tawk.to dashboard.

The current CSS modifications on the code can be adjusted within the tawk.to dashboard itself, so there’s no need to include custom CSS in the embedded code.

Let me know how it goes.

Regards,

7

Hi,
I just did that, but it did not help. The chat always shows up open on desktop. Could you please check my settings and navigate me how to show it minimized? pls

8

I was fighting the tawk.to support AI about this issue as well and was getting frustrated. Apparently it is caused by your welcome message trigger. If you remove your welcome message, it won’t maximize automatically.

However, I WANT the welcome message when the guest opens the chat widget so it’s not just an empty box. Unfortunately, there doesn’t seem to be a way to solve this with any settings within the platform.

We resolved it ourselves by utilizing the javascript API and disabling the widget on load. Then, once the api is ready, we call showWidget. This bypasses whatever logic they have built in that forces the auto-maximize.

9

Hi LocalOTA,

Thank you for sharing your experience and for taking the time to investigate the issue so thoroughly. I understand how frustrating it can be when a trigger behaves differently than expected, especially when you’re aiming to provide a smooth and welcoming experience for your visitors.

You’re absolutely right — the auto-maximize behavior can be linked to the welcome message trigger. At the moment, the platform doesn’t provide a native setting to prevent this while still keeping the welcome message visible when the widget is opened manually.

We appreciate you highlighting your workaround using the JavaScript API to control the widget behavior — that’s a smart approach, and it may also help others facing a similar challenge. I’ll make sure to pass your feedback along to our development team as a feature request, as having more granular control over the widget’s maximize behavior would definitely be a valuable enhancement.

Please don’t hesitate to reach out if you have more insights or need further assistance — we’re here to help.

Best regards,