Hello, i am a business owner that came across TawkTo on my lonesome. Is there anybody that has used this platform enough that is willing to find sometime to talk to me about the ins and outs of this platform and the best way to use it. I understand this may be situational depending on everyone’s individual wants and needs but i would really want someone with hands on experience.
Hi Bryan,
Feel free to send a chat with our team on the website at https://www.tawk.to/ if you have specific queries, browse our Help Center, or check our Academy page.
If you would like to schedule a call with us to get recommendations that are unique to your business goals and needs with tawk.to, please check the link here.
Please note that times are shown in 24 hours and all meetings are held on Zoom.
Here’s a list of cons and pros, of tawk.to i could think of. Overall It’s good software to use when you’re just starting out, but later if your company grows I don’t think it would be as suitable. It has many advantages that are free and I would recommend it to start. Also the developers almost never listen to the users and new features or corrections to the software always take years… anyways here’s the list.
Pros
Completely free live chat service with unlimited agents, chats, and websites
No message caps or limitations on features in the free version
Easy to install with simple copy-paste code integration
Customizable chat widget appearance to match your brand
Real-time visitor monitoring and analytics
Mobile apps for iOS and Android for on-the-go chat management
Automated triggers
Canned responses for quick replies to common questions
Chat history and transcripts are saved
Visitor information collection capabilities
Multi-language support except for ticketing system
Cons
Ticketing system do not work for gmail accounts they get rejected or delayed by several days
No Built-Integration WhatsApp, telegram, instagram, line, wechat
Limited AI / Automation
No codless chatbots builder
Email Notifications Can Lag
Limited customization options compared to premium competitors
Limited third-party integrations compared to paid alternatives
Reporting features are somewhat basic
The interface can feel dated