I want to be able to close a chat, rather than have the person that initiated the chat, close it

I sit waiting for a chat, and when one finally comes in, I discuss the issues and then have to ask the person I am helping to close down the chat.

As far as I understand, I cannot end the chat because I never started it, I only joined it. Is this correct?

Surely seeing it’s my business, I should be able to close down a chat, once we have finished chatting.

Hey Ron, you can simply close the chat when you are done with the conversation. If the visitor has any other questions, the chat will be sent back in the queue ensuring they will have all of their questions answered.

Hope this helps clarify. Let me know if you have any other questions.