Image link disappears after saving

Hello! I have a problem with the image link. After adding and saving, it disappears in the settings, and the picture itself is not clickable even in the widget on tawk (and not just on my website). This can be any link, and not a specific site (at first I thought that some sites such as social networks are simply prohibited from being added). What could be the problem?

Hi there, @neur

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Can you send an email to please with a description of the issue and possibly screenshots so we can help assess this and find a solution for you?