I’d like to be able to read notes in a chat or a ticket right away, without having an extra click. Maybe, you could include notes section in the same about section or let the user set-up the default panel allowing to show notes by default in chats and tickets.
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Me too!
I think notes should behave similar to how Whispers work when the chat is open still, such that they display inline to the chat conversation.
OR simply ensure Whispers can continue when a chat is closed. (Maybe even merge the Whispers and Notes functionality into one).
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Great idea for the Whispers workflow.
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Yeah, keeping Whispers and Notes together could make the workflow much simpler. Having those notes visible inline would save a lot of extra clicks too.
Hi
Thanks for sharing your suggestion and votes for incorporating or improving the notes feature. We’ve passed it along to our product team for review. While we can’t guarantee a timeline, we’re always working to improve tawk.to based on feedback like yours.
We appreciate your input!
Best,
Zandro
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