Invisible toggle on but chat still visible

I have always had my invisible toggle on and have always received “Messages” rather than live chats but the message widget on my website has disappeared and now just says chat whether I’m invisible or not.
All I want is to be able to get an actual message with their details so I can message them back? I do not want an AI chat

Hi @VintageLaneBridal,

Thank you for your post! This topic has already been discussed and resolved in another thread. To keep our community organized and help others find the solution more easily, please refer to the original discussion and resolution here:

If you have any new questions or need further assistance on a different topic, please feel free to start a new thread.

Regards,
Kristaps