iPad usability issues

Community Discussion Feature Requests
1

When using the iOS on iPad, there’s a couple of issues:

  1. Pressing return on a physical keyboard enters a new line rather than sends the message, and
  2. Intermittently you can’t tap in the text area to type your message (wher eit says “enter chat message”). You have to exit the app and re-launch it, then rejoin the chat to make it work
  3. It would be nice if that “enter chat message” spot was taller on iPad because there’s so much screen space to work with. Right now you can either have it be one line, or the entire screen. The entire screen is too big, and the one line is too small lol.
  4. Some of the buttons feel quite small as touch targets on iPad - particularly the ones below the chat message entry box for Whisper, send file, emoji, etc.

I can work around the return/enter newline issue by using the full tawk.to website. This generally works fairly well once I use iOS’s “Save to Home Screen” feature so it becomes its own web app - that way I can enable desktop notifications.

However it doesn’t use the tawk.to logo in the icon - would be nice to have that set! It’s an easy fix to include the apple-touch-icon meta value.

You guys have it on your homepage, but not dashboard.tawk.to :slight_smile:

2

Hello @websavers,

Thanks for your feedback. Just to confirm, are you using the iOS mobile app or accessing your account through a mobile browser?

3

Hey @JethroPaul

The numbered issues are with the iOS app.

The missing icon is when using dashboard.tawk.to as a ‘web app’ on iPad (using the ‘save to home screen’ function) because the dashboard is missing the apple touch icon meta - should be a really easy fix for your devs!