Sadly, I do not have a clear way to reproduce any of these issues. You’re going to just need to actually use the app in numerous test scenarios to find the bugs and solve them.
These have all been reproduced with the iOS app v.3.10 (build 689):
WEIRD VERTICAL SPACING
I’ve joined a chat, then locked my phone awaiting the visitor’s next reply. I then get a reply notification, tap the notification and the app loads. One of two things will happen:
- The new message from the visitor appears, but the app loads the chat window for some reason with the chat at the very start, then waits a second before scrolling to the bottom. It should just load at the bottom from the start. It’s also never all the way to the bottom - it scrolls about 90% of the way then stops, so if I want to read the new message (which I do, obviously), I still then have to scroll more myself.
- The chat loads, but it’s missing any new messages from the visitor AND there’s this absurd amount of white space above and below the chat history. I can scroll waaaaaay up and it’s all just blank white screen. Or waaaaay down and it’s all blank white screen.
NEEDS TO BE REPLY READY
When I tap on a notification regarding a new chat, there’s only two things I need at that very moment:
- To be able to immediately read the full message from the visitor, and
- To be able to reply to that message as easily as possible
That means it needs to:
- Load the chat with the latest messages already on the screen, no waiting for it to scroll / jump down the messages history,
- Be showing the entirety of the latest message,
- Already have the cursor in the typing area, ready for me to reply
It does none of that effectively and consistently and it’s been this way for years.
Hoping you can fix it.
Please test the app under many different scenarios and you will find these bugs. I will not be able to send additional information or diagnostics data.