I found a problem that it’s impossible to start a new chat with “Pre-chat” Form when the first is finished so it would be nice to have opportunity start a chat with a Form directly on the first window of the widget.
It’s always a usual chat window with no “Pre-Chat” and for some users it’s critical because your cookies are stored for 6 months and it’s impossible to start a new conversation with another department.
Hi @ArtemNovamind ,
Thank you for sharing your feedback! You’re absolutely right — at the moment, once a chat has ended, the widget no longer shows the pre-chat form. However, you can still start a new conversation by sending a message directly and letting the agents know which department you’d like to reach so they can transfer you accordingly.
I’ll make sure to pass your suggestion on to our team to see if this feature can be considered for future updates. We really appreciate you taking the time to share this idea with us!