I have some concerns regarding the UI of the latest update: tawk.to keeps updating the interface and moving things around, this happens about once a week it seems. NOW, I have noticed that when chatting with a customer my message bubbles are now the same color as the customer’s (all gray). The text has also changed to a bolder black rather than the eye-easing gray.
This is a huge issue as it is difficult for us to quickly discern which bubble belongs to which person - not to mention being hard on the eyes. This is especially problematic when we have several active chats open simultaneously. How can we get the original formatting/interface back?? And as a designer, I understand how easy it is to want to ‘fix things until they break’ but if we can just back off on all the constant UI/UX updates for a minute, that would be great!