Twak.to App Version: 2.3.1 (5.0.8)
Mac OS Version 15.0 Beta (24A5298h)
The app keeps disconnecting itself after a few minutes with this message: Disconnected from server, Re-establishing connection in: 5 seconds
Is there any workaround on this?
1 Like
the same is happening to me.
seems that it was my network connection now it is working fine
No network issues here, 200MB/s
Anyone else has any further thoughts?
Same here. Reconnects all the time
Tawk: Version 2.3.1 (5.0.8)
MacOS: 14.5 (23F79)
Is anyone in Support checking these posts?
I’ve just been on LiveChat with support, they raised a ticket for me.
sometimes they do. but it is better to contact them via chat.
Hi @TRQ @LEOHDZ @sergey.nekipelov, thank you for bringing this to our attention. Could you please check for any errors in your dev console when this happens?
If the app gets disconnected it’s because we lose the socket connection or the browser goes offline.
We’re eager to investigate this further.
I’ve sent multiple logs screenshots to you guys by email for the last 3-4 weeks, nobody cares to even reply to emails, absolutely useless!
@TRQ thank you for bringing this to my attention. I have expedited your ticket to our dev team, and we’ll get back to you on the ticket ASAP.
Oh, yeah, I’m sure you will, just like you’ve been doing for the last 3-4 weeks. Slow down a bit, we don’t want you guys to trip over the power cable and turn all the servers off…
I sincerely apologize for the delay. Our dev team has been tied up with other priorities, but we’ve started working on this issue now.
In the meantime, have you tried using the browser version of the dashboard as a temporary workaround? The reconnection issue seems to be exclusively related to the Mac app.
We appreciate your patience and will keep you updated on our progress.
–Kris
Still no updates, unbelievable. I reported this 5 weeks ago…
Did I start this support thicket saying I have problems with the browser? I need the app working.
Change my Internet Provider, fibre optics, 1gbps upload/download, no firewalls active, same issues… Still no reply to my ticket and they’re now blocking my posts before being approved few days later. Great service guys!..
Hi @TRQ,
Thank you for following up. We are not specifically blocking your posts, but due to recent DDOS attacks and spamming, we’re reviewing all posts for approval.
As mentioned in my previous message, we’re aware of the issues affecting the Mac app and are addressing them alongside other priorities. In the meantime, I recommend using the browser dashboard.
Thanks for your continued patience.
