My chat window now shows english and spanish combined 🤦

Community Discussion
1

Seriously how difficult can it be to accurately translate the chat window interface and the ticket text?

2

It would be better if they didn’t offer the chat in other languages at all if they’re not going to respect the selected language—or at least translate it properly🤷

3

Hi @LEOHDZ ,

Thank you for your feedback. After checking with our team, we can confirm that you now have the ability to manually translate the text within your chat widget. This can be done directly in the widget content section.

Please let us know if you need any further assistance.

4

We still have the same issue. It is under Start a New Chat section. We even changed the all texts in all sections of the widget.

5

Hi,

Thanks for reaching out to us. May I confirm the email you are using to log in and the website URL where the chat widget is installed?

6

Still showing english words, when you clic the message button

7

everything is set in Spanish, but still I cannot change the language here.

8

Hi @LEOHDZ,

We’ve already forwarded this concern to our team, and they’re currently looking into it. We’ll be sure to provide an update as soon as a solution is available.

Thank you for your patience.

Best regards,

2 Likes
9

Same problem here. There are certain parts of the plugin that can’t be translated by selecting the language or by adjusting texts yourself. A solution would be very welcome.

10

X2!! definitely needed