New ticket creation notification is not going to the setup email

Hi,
The new ticket creation notification is not sent to the email address that is Setup under Mail Notifications .

Regards,
Vandana

Hi there, @izenbridge

Thanks for reaching out. We would love to check the settings for you. Can you send an email to support@tawk.to with a screenshot of your Mail Notification settings?

Hi Karla,

Thank you for your email. I have sent the email to support@tawk.to
Regards,
Vandana

Hi Team,
The issue is still there and the ticket created email is not going to the email address that is setup under
Setting–> Mail Notification
Please look into it.
Regards,
Vandana