Not getting notification and traffic not displayed

Community Discussion
1

Good afternoon,

I was happy with Tawko for a little bit before summer but I don’t see this would work for us anymore.
There is 0 visitors every day on our website which is impossible as I can seen from other reports we have visitors and traffic. I am not getting any kind of notification and I just see the missed chat email which is not helpful at all.

Thank you,
Maria

2

Hi @PrintandPackaging,

Could you please share your website URL and the email address you’re using to log in so we can look into this further? You can send these details via Direct Message to avoid sharing any sensitive information publicly.

We’ll look forward to hearing from you.

Thank you!

3

Hi Jetro,

Thank you for getting back to me.
printandpackaging dot co dot uk (for some reason I can’t add the URL)

maria@printandpackaging.co.uk

Regards,
Maria

4

Thanks, @PrintandPackaging . Upon checking, the GDPR Consent Form is enabled. When the GDPR Consent Form is enabled, Monitoring will only track visitors who have accepted the consent by clicking “Accept” on the widget.

Regarding the notification issue, may I also confirm which device you are using? Are you logging in through a web browser, or are you using the Windows app?

5

Good morning,

I was using the App on Android but deleted it as was not very useful.
I am using the Windows one at the office on my desk top.

Regards,
Maria

6

Thanks for confirming!

Have you tried checking the sound settings on your device as well as the tawk.to app? In the meantime, please check the following Help Center articles for some troubleshooting steps that may help identify why you’re not receiving notifications:

Help Center | tawk.to | Why am I not getting sound notifications?
Help Center | tawk.to | Why am I not getting notifications?

Please let us know if the issue persists after trying the steps above, and we’ll be happy to look into it further.