Notification are not pointing to website

Community Support
1

Hi, I’m using Tawk.to on my website, but I’m experiencing an issue where notifications are not redirecting users to my site as expected. When visitors receive a notification, they aren’t being directed to the website page or chat window. I’ve checked the widget setup, but everything seems correct.

Website: https://resultadodeltrisdehoy.com/

Could someone help me troubleshoot this issue? What settings or configurations should I check to ensure notifications link correctly to my website?

Thanks in advance!

2

There is no widget on your website also what do you mean by notifications not redirecting to website ?

3

I have added the code in the footer of website.

4

Hi, I’m inspecting the source code of your page, and it doesn’t seem like you’ve added the tawk.to code.

Could you take a screenshot of where you placed the widget code so I can help you?

Here are some steps that might help you:

To add the Tawk.to live chat widget to your website, follow these steps:

  1. Get Your Tawk.to Widget Code:
  • Log in to your Tawk.to account.
  • Navigate to Administration (the gear icon).
  • Select Property Settings and then go to Chat Widget.
  • Copy the widget installation code provided.
  1. Paste the Code into Your Website:
  • Open the HTML file of your website or access it through your website’s content management system (CMS).
  • Paste the Tawk.to code just before the closing </body> tag on every page where you want the chat widget to appear.
  1. Save Your Changes:
  • Save the updated HTML file and upload it back to your server if necessary.
  • If using a CMS like WordPress, save and publish the changes.
  1. Check the Widget:
  • Once you’ve saved the changes, open your website in a browser to confirm that the Tawk.to chat widget is visible and functioning.

Also you can contact tawk.to support at Contact Us – tawk.to
They will be able to help you better.

5

I’m also encountering this issue right now with Tawk.to on my website. Notifications aren’t redirecting users to the site or chat window as they should. I’ve double-checked the widget setup and settings, and everything seems fine, but the problem persists. If anyone has faced this and found a solution, I’d appreciate your input!