iltamas
September 25, 2024, 9:22am
1
Hi, I’m using Tawk.to on my website, but I’m experiencing an issue where notifications are not redirecting users to my site as expected. When visitors receive a notification, they aren’t being directed to the website page or chat window. I’ve checked the widget setup, but everything seems correct.
Website: https://resultadodeltrisdehoy.com/
Could someone help me troubleshoot this issue? What settings or configurations should I check to ensure notifications link correctly to my website?
Thanks in advance!
LEOHDZ
September 25, 2024, 10:17am
2
There is no widget on your website also what do you mean by notifications not redirecting to website ?
iltamas
September 25, 2024, 11:17am
3
I have added the code in the footer of website.
LEOHDZ
September 25, 2024, 12:21pm
4
Hi, I’m inspecting the source code of your page, and it doesn’t seem like you’ve added the tawk.to code.
Could you take a screenshot of where you placed the widget code so I can help you?
Here are some steps that might help you:
To add the Tawk.to live chat widget to your website, follow these steps:
Get Your Tawk.to Widget Code:
Log in to your Tawk.to account .
Navigate to Administration (the gear icon).
Select Property Settings and then go to Chat Widget .
Copy the widget installation code provided.
Paste the Code into Your Website:
Open the HTML file of your website or access it through your website’s content management system (CMS).
Paste the Tawk.to code just before the closing </body>
tag on every page where you want the chat widget to appear.
Save Your Changes:
Save the updated HTML file and upload it back to your server if necessary.
If using a CMS like WordPress, save and publish the changes.
Check the Widget:
Once you’ve saved the changes, open your website in a browser to confirm that the Tawk.to chat widget is visible and functioning.
Also you can contact tawk.to support at Contact Us – tawk.to
They will be able to help you better.