Notifications for offline messages

Community Support
1

Hi

I am not receiving notifications for offline messages. I have checked mail notification and are all enabled and I get a sound notification when I get a visitor on my website but not when there is a offline form message.

I am using the windows desktop app

Can anyone help please?

1 Like
2

Hi there,

For this, to ensure you receive our emails, please white list noreply@tawk.to and tickets@tawk.to. May I also confirm the email address you have set to receive the mail notification?

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3

Hi

I have just added the two email addresses to the whitelist in outlook. The email address I have put in to receive the notifications is ian@it-doneright.co.uk. I think that is different to the email address I signed up with in Tawk, does that matter?

4

Hi,

It is okay to use a different email address as recipient to the Mail Notifications. There is an option where you can set to send notifications to a particular member or another different email address.

5

I’ve just done a test and I can see the offline message in the tawk desktop app but I’m not getting a mail notification still

Could I send you my login info to check the settings please?

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6

Hi

Thank you for your help and replies, I’ll do a test and see if I get the email notification and post a update shortly

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7

Hi,

I see. We may need to check this further with you.

Kindly schedule a call with our technical team in this link to troubleshoot this using a screenshare:
https://calendly.com/d/cp44-by8-859

Please note that times are shown in 24 hours and meetings will be held on Zoom.

1 Like
8

Hi

I don’t have zoom or the equipment available to use it. Is there another way it can be looked into such as remove access to my pc or something?

9

If you’re using a Google or Gmail account to receive notifications, Tawk.to is blocked by Gmail, and the emails won’t be delivered. I suggest switching to an Outlook or Hotmail account to receive notifications. Likewise, if you’re using Tawk.to’s ticketing system and reply to a Gmail account, it’s very likely that the email won’t be delivered. I’ve been dealing with this issue for over a year. @kristaps

10

tawk.to emails are being blocked by gmail accounts since over a year, and sometimes they arrive to hotmail or outlook accounts, and sometimes the emails or notifications do not arrive , ive been dealing with this for over more than a year… as well reported many many times, I don’t know why fixing this isn’t a priority,

11

I’m using a professional email address that I set up in my cPanel that has the domain name at the end for example notifications@domain.co.uk. I’m using Outlook to receive emails but I don’t get email notifications for offline messages or messages when a visitor requests chat while I’m online and available. Is annoying as I miss offline messages and don’t seem until I refresh the dashboard or click on different areas on the tawk software on the pc and then it shows in the inbox on the tawk software

12

Check that you have notifications turn on or allowed on the browser or on the app
Also there is no email notification for when a visitor request a chat Help Center | tawk.to | Why am I not getting notifications?