Notifications for offline messages

Community Support
1

Hi

I am not receiving notifications for offline messages. I have checked mail notification and are all enabled and I get a sound notification when I get a visitor on my website but not when there is a offline form message.

I am using the windows desktop app

Can anyone help please?

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2

Hi there,

For this, to ensure you receive our emails, please white list noreply@tawk.to and tickets@tawk.to. May I also confirm the email address you have set to receive the mail notification?

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3

Hi

I have just added the two email addresses to the whitelist in outlook. The email address I have put in to receive the notifications is ian@it-doneright.co.uk. I think that is different to the email address I signed up with in Tawk, does that matter?

4

Hi,

It is okay to use a different email address as recipient to the Mail Notifications. There is an option where you can set to send notifications to a particular member or another different email address.

5

I’ve just done a test and I can see the offline message in the tawk desktop app but I’m not getting a mail notification still

Could I send you my login info to check the settings please?

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6

Hi

Thank you for your help and replies, I’ll do a test and see if I get the email notification and post a update shortly

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7

Hi,

I see. We may need to check this further with you.

Kindly schedule a call with our technical team in this link to troubleshoot this using a screenshare:
https://calendly.com/d/cp44-by8-859

Please note that times are shown in 24 hours and meetings will be held on Zoom.

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