We have staff who man our chat but these staff are also engaged in talking to customers on the phone and many other tasks. The notification pop up when a customer starts a chat is very quick. Can the time that the notification shows be extended. This is a big problem when agents are not permitted to have sound on their computers.
Hi @Mark11 ,
Thank you for reaching out to us. We understand that quick notification pop-ups are important for your team. While the duration of the notification pop-up cannot be extended, we have a solution that can help address your concern.
By enabling desktop notifications, your agents will continue to receive notifications even when the browser is minimized. This way, they won’t miss any chat notifications while they are engaged in other tasks, such as talking to customers on the phone.
To enable desktop notifications, please follow the instructions in our article “Enabling desktop notifications” which can be found here.
We hope this solution helps in improving your team’s workflow. If you have any further questions or need additional assistance, please feel free to reach out to our support team.