Odd display of contact name and email in tawk.to admin inbox

Community Discussion User Experience
1

Hi all. I have about 30 chat transcripts in the tawk.to admin inbox that have an odd code displayed where the name and email are usually shown under the contact column. The screenshot below shows a sample of what this looks like. The transcripts are not all from AI chat agent interactions but also from live agents. I’ve never seen this before.

Has anyone else experienced this before?

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2

yes that is the randon name that tawk.to assign to contacts that have not provided name or email.

3

When I click into one of those transcripts, the name and email are shown on the right side of the page under the Details tab, but that random code is shown on the top left.

4

oh I see, well thats weird. haven’t happened to me