Option to remove 1 new message notification in tab when pre chat activated

We have enabled the pre chat feature which is incredibly helpful in getting information from prospects. We also have an auto trigger for new visitors. The problem is that it is impossible to make the “1 new message” tab notification (which comes and goes no stop) disappear without the person reading the message,

But to read it, they have to enter the pre chat questions, which makes no sense!

Could it be possible to either have the option to disable the 1 new message notification in the tab or mark the message as read when the visitor clicks on the tawk icon?

That’d be really great!

Hey Jeff,

Welcome to the community, and thanks for your query!

You can disable the browser tab notification in Admin > Channels > Chat Widget:

Let me know if that solves the issue and if you have any other questions.