Post message to vidget by API

Developers
1

Hi! Can i post message to vidget by API (JS or PHP)?

2

Hi @dimjeb! Unfortunately, this feature is not currently available. However, I would love to learn more about your specific use case so that we can explore potential workarounds together.

3

I created what I believe is a similar card – @dimjeb please let me know if this is what you’re asking for: Javascript API - open chat widget prefilled with message

4

I have access to the REST API, but I don’t see the possibility to send a message to the Chat Widget either. Specifically, I need to send a message response from ChatGPT to Tawk Chat Widget via the REST API, it’s impossible that you don’t have that???

5

Hello there!

Thanks for reaching out. Currently, tawk.to does not offer a way to push ChatGPT responses into the Chat Widget via our REST API. We understand how useful this would be, and we appreciate your feedback.

In the meantime, you can use our AI Assist feature to generate responses directly within the widget.For more information and updates, you can visit the tawk.to Knowledge Base or check schedule a call with our AI Assist team here - Calendly - tawk.to Support

If you have any other questions or feedback, feel free to let us know! We’re here to help in any way we can.

Best regards,
tawk.to Support Team

6

Dear @zandro ,

I really need this, can I expect that endpoint to be added to the REST API soon? And is there an endpoint for creating Tickets via REST API since I need that too?

Best regards,

7

Hi Boris,

Thanks for sharing your suggestion on adding an endpoint for sending a message response from ChatGPT to tawk.to Chat Widget and for creating a ticket via REST API! We’ve passed it along to our product team for review. While we can’t guarantee a timeline, we’re always working to improve tawk.to based on feedback like yours.

Let me know if you have any questions, feedback, or other suggestions. Happy to help.

8

Let me get this straight. You have an api for a CHAT WIDGET and the first method you guys DIDN’T ADD was flipping SEND A CHAT???

This is a TRANSPARENT decision strictly based on money so you can push your own AI garbage. This decision alone has lead me to decide to not use Tawk to ever again.

What an absolute travesty.

1 Like
10

Hi @digiaust ,

I understand your frustration, and I appreciate you taking the time to share your feedback. Our goal is always to improve our platform in a way that benefits our users, and I can assure you that our decisions are not driven by restricting functionality but rather by how we prioritize development based on demand and feasibility.

That being said, I’d love to better understand your use case and how the absence of this particular feature impacts your workflow. If you have any specific needs, please let us know—we’re always open to feedback and looking for ways to improve.
Thanks