Preventing widget from opening automatically?

Community Discussion
1

Does anyone know how I prevent the chat widget from automatically opening without user has clicked it?

It keeps popping up with the message “Welcome to our site, if you need help simply reply to this message, we are online and ready to help.”. I would also like to change that message but can’t figure out where.

But mostly, I would prefer if it does not pop up unless the user actually clicks the chat widget.

4 Likes
2

Hi,
This is ‘‘Message Preview’’ and you can toggle it on/off form this setting here:

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image1344×959 61.2 KB

The welcome message is adjusted from Triggers:

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image1822×976 55.6 KB

Hope this helps.

1 Like
3

not working can you give me any video

1 Like
4

for me it worked personally

5

I’m having the same issue. I’ve enabled the “Disable message preview on desktop”, but the chat just keeps popping up.