Previous chats are not populated after signing in

Community Support
1

I’m using the following codepen example to authorize the user tawk.to Login/Logout API

When certain userId is provided, I’d expect the chat history to be populated with all previous conversations for the given hash\userId. However, it does not work, if I open the same page in another browser and click “login”, I will not see previous conversations.

Is it something that I’m doing wrong?

1 Like
2

Is it only the two of us who have encountered this problem

3

Hi,

I’m sorry about this. I have forwarded this to our team, and we’ll get back to you as soon as we have a solution.