Problem with Tawk.to integration with phone numbers connected through the WhatsApp Business App (non-official API connection).

Community Discussion Bug Report
1

We have identified an important behavior when using the Tawk.to integration with phone numbers connected through the WhatsApp Business App (non-official API connection).

:pushpin: Situation
Messages sent from Tawk.to are successfully delivered to the WhatsApp Business number, but they are only received on the mobile device where the WhatsApp Business application is installed.

:computer: Current Limitation
These messages do not appear in WhatsApp Desktop or WhatsApp Web when the number is connected using the standard WhatsApp Business App.

:iphone: What to Expect

  • Messages will arrive normally on the mobile phone.
  • Notifications will work on the main device.
  • Messages will not automatically sync with WhatsApp Desktop/Web.
1 Like
2

Hi @LEOHDZ ,

Thank you for clearly outlining the situation — we really appreciate the detailed explanation.
We’d be happy to double-check this on our end to ensure everything is functioning as expected.

Could you please share:

  • The Property ID
  • The WhatsApp phone number connected to the integration

Once we have these details, our team can investigate further and confirm the setup for you.

Looking forward to your response!

1 Like
4

That’s what I thought thanks for clarifying and confirming. I just ran a test, and as you mentioned, if I link WhatsApp using the phone number with the multi-device feature instead of a QR code, I can confirm that the messages are received without using an API number.

Thanks please mark this post as resolved.

1 Like