Problem with Tawk.to integration with phone numbers connected through the WhatsApp Business App (non-official API connection).

Community Discussion Bug Report
1

We have identified an important behavior when using the Tawk.to integration with phone numbers connected through the WhatsApp Business App (non-official API connection).

:pushpin: Situation
Messages sent from Tawk.to are successfully delivered to the WhatsApp Business number, but they are only received on the mobile device where the WhatsApp Business application is installed.

:computer: Current Limitation
These messages do not appear in WhatsApp Desktop or WhatsApp Web when the number is connected using the standard WhatsApp Business App.

:iphone: What to Expect

  • Messages will arrive normally on the mobile phone.
  • Notifications will work on the main device.
  • Messages will not automatically sync with WhatsApp Desktop/Web.