Providing the interlocutor's data before starting the chat

Hello community,

is it possible to get the identifier from the user, e.g. (name and company), before he starts the conversation? It is about the need to provide certain data before starting a conversation with a consultant.

yes you can use the prechat form, The Pre-Chat Form gives you the option to gather more information from visitors before allowing them to enter a chat. It can also be handy to help you qualify new prospects.
you can see more about the pre chat form and how to configure on support center following this link

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