Random conversations from Meta not syncing to Tawk.to

Community Discussion Bug Report
1

Some of the chats on Meta messenger omnichannel are not syncing, its completely random. many o our chats which are from the same categories and sources which are visible on our meta omnichannel dashboard are not visible here in tawk.to

2

Hi @Rajat.Srivastava ,

Are you referring to chats that are sent after you have connected Facebook Messenger to tawk.to inbox? If so, can you please share screenshots or recordings of it? It would be helpful for our team to investigate further.

3

Hi, Thats confidential information and can only be shared if we connect in person. one of your agents is already aware of the problem but was unable to understand the problem. he has setup a call tomorrow. please ask one of your devs to join.
While writing this message, i am unable to see 3-4 chats which are on meta messenger omnichannel and came in 6 hours ago, but are nowhere to be seen on tawk.to