"Server is unavailable. Please try again." when working with tickets

Community Discussion Bug Report
1

firefox_FHeVgBsDra
firefox_FHeVgBsDra1030×692 24.9 KB

I see a “Server is unavailable. Please try again.” when working with tickets. However, the status page does not show an issue. Issue going on for about 3-4 hours

2

Hi dedicatedpresentatio,

Thank you for bringing this to our attention.

Is this still happening on your end?

You can try doing the following first:

  • Clear your browser cache — Sometimes cached data can cause temporary errors.
  • Try a different browser or device — This helps identify if it’s device-specific.
  • Check your internet connection — Ensure you have a stable connection.
  • Log out and back in — A fresh session sometimes resolves transient errors.

The status page normally gets updated when an issue has been confirmed by our Dev team.

3

This is happening for me on multiple computers, and on the tawk.to mobile app. For sanity, I turned WiFi off on my phone, to test with a different network connection besides my WLAN, and the same issue.

However, since your post, this does seem to be going away/improving. The email notification for a “test ticket” I created just came through as well.

4

Thank you.

It seems to be an intermittent issue as I also checked the delivery status of the email for your test tickets did not show any pending or undelivered. Let us know if this happens again or if it happens again, give it some time first and if the issue persists, let us know. Closing this thread for now.

5