We’ve discovered that on certain older Apple devices, users are unable to click on the pop-up chat interface. Whether this is due to network issues or incompatibility with older iOS versions, it has significantly impacted our service. We hope to improve troubleshooting. This isn’t just one customer’s feedback—multiple users have reported this issue. Android users experience no problems.
The models currently known to have this issue are iPhone 6, iPhone 7, iPhone 8, and iPhone X.
Hi tianyu,
Thank you for bringing this to our attention.
I have forwarded this concern to the developer to see any compatibility issues with the older models of iPhone.
We will reach out once update is available.
Best regards,
HI Tianyu,
Since it only affects older iPhones, it’s likely related to outdated iOS WebView, JavaScript compatibility, or memory constraints rather than network problems. It might help to confirm whether the issue occurs across different browsers and to test a lightweight fallback option (like a basic contact form) for unsupported devices. Clear communication in your help docs about minimum supported iOS versions could also reduce user frustration.